We want you to feel confident shopping with ClevaPrep. If something is not right with your order, we are here to help.
Returns
We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it
- Unused and free from signs of wear, food residue, damage, or contamination
- With all original packaging, accessories, charging cables, and instructions
- You must provide proof of purchase, such as an order confirmation or receipt
To start a return, please use the Contact option on our website and include your order number and details about the item you wish to return.
If your return is accepted, we will provide return instructions and, where applicable, a return shipping label.
Items sent back without first requesting a return will not be accepted.
You may contact us at any time with questions regarding returns through the Contact option on our website.
Damages and Issues
Please inspect your order as soon as it arrives. If your Heated Spreader Knife or another ClevaPrep product is defective, damaged, missing parts, or incorrect, contact us promptly through the Contact option so we can review the issue and arrange an appropriate resolution.
Where possible, please include your order number along with clear photos or videos showing the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Custom or personalized items
- Digital products or downloadable content
- Items marked as final sale
- Gift cards
For hygiene and safety reasons, we may refuse returns on kitchen products that show signs of use, food contact, wear, improper cleaning, damage, or contamination.
If you are unsure whether your item qualifies for return, please contact us before sending it back.
Sale items and gift cards are non-refundable unless otherwise required by applicable law.
Exchanges
The fastest way to receive a replacement item is to:
- Request a return for the original item through the Contact option
- Once approved, place a new order for the replacement item
If your item arrived faulty, damaged, or incorrect, contact us first so we can review whether a replacement can be arranged directly.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days without providing a reason, subject to any applicable exclusions.
Items must be returned in the same condition received — unused, with tags if applicable, in the original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or declined.
If approved, refunds will be processed to your original payment method within 10 business days.
Please note that your bank, card provider, or payment service may require additional time to process and display the refund.
Original shipping charges and return shipping costs may be non-refundable unless the item was faulty, damaged, incorrect, or applicable law requires otherwise.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through the Contact option on the ClevaPrep website.